We do not have a refund policy. We only provide an exchange. Your purchase is eligible for exchange only if it meets the following conditions:
An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please email our customer care team on email@example.com within 48 hours of delivery with the following information:
- Order number - Delivery address - Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. Please ensure that the product you return is unused and everything is intact. Kindly email, whats app messages regarding the same will not work.
Kindly note that we do not offer an exchange on Sale Products.
We have made every effort to display the colours of our products that appear on Fusio as accurately as possible. However, as computer screens, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Always make an unboxing video of the parcel and share the same with us via email so in case a product is missing, we can provide you with a new piece.
Photographs will not be accepted. Please note it has to be an unboxing video.
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